Menu
Your Cart

Return Policy

Cancellation, Return and Refund

[hotitme.co, which is in charge of brand entry and delivery, is responsible for the following cases for the convenience of purchase by overseas consumers and refunds the order amount.

First - In case the product cannot be delivered (Except for cases where delivery is completed by a shipping company such as international mail EMS, DHL, etc. - Refunds are guaranteed for items that are not delivered. )

Second - If the product is in a serious condition or cannot be used ]

Buyers may cancel purchases at any time before shipment. Once shipped, purchases will be subject to return process rather than cancellation process.

Buyers may request for return of purchased items at any time within 7 days from the date of receipt. With respect to return-related matters, relevant laws and regulations shall prevail over the terms and conditions suggested by sellers.

Return costs shall be borne by the party attributable to the return request, such as:

- the buyer, where the return is due to his/her change of mind; and

- the seller, where the return is due to the defects in the item, delivery delay or delivery of the wrong or different item

For overseas purchases, return attributable to the buyer may not be practically possible due to high return costs. We or sellers take no responsibility and assume no liability for such cases.

Upon completion of the cancellation or the return process, the Company shall refund by immediately canceling the credit card transaction authorization in case of payment by credit card or by depositing the amount paid by the buyer in the MY account of the buyer in case of payment by cash. Buyers may at any time request to withdraw from the MY account of the buyer and the request amount shall be remitted to the buyer's bank account within 2 business days.

This is the sticky Notification module. You can use it for any sticky messages such as cookie notices or special promotions, etc.